Describe the bug
I got banned immediately after creating my account. I didn’t even have the chance to send a single prompt or interact with the system before the ban occurred.
The only possible variable is that I accessed the platform through a trial link. However, I did not use any payment method or enter my card details, and I never actually got the chance to use the service before the account was already flagged.
To Reproduce
Steps to reproduce the behavior:
Go to account creation page (via trial link)
Create a new account
Log in for the first time
See that the account is already banned or flagged
Expected behavior
I expected to be able to access the platform normally after creating my account and start using it by sending my first prompt.
Screenshots
Workflow yml file
Not applicable / I did not modify or use any workflow configuration file.
API Provider
[x] Anthropic First-Party API (default)
[ ] AWS Bedrock
[ ] GCP Vertex
Additional context
The ban happened after account creation (within hours). I did not send any prompt or perform any action that could trigger moderation rules. I also never used Claude Code . This may be a false positive or automated flagging issue possibly related to the trial link flow.
Describe the bug
I got banned immediately after creating my account. I didn’t even have the chance to send a single prompt or interact with the system before the ban occurred.
The only possible variable is that I accessed the platform through a trial link. However, I did not use any payment method or enter my card details, and I never actually got the chance to use the service before the account was already flagged.
To Reproduce
Steps to reproduce the behavior:
Go to account creation page (via trial link)
Create a new account
Log in for the first time
See that the account is already banned or flagged
Expected behavior
I expected to be able to access the platform normally after creating my account and start using it by sending my first prompt.
Screenshots
Workflow yml file
Not applicable / I did not modify or use any workflow configuration file.
API Provider
[x] Anthropic First-Party API (default)
[ ] AWS Bedrock
[ ] GCP Vertex
Additional context
The ban happened after account creation (within hours). I did not send any prompt or perform any action that could trigger moderation rules. I also never used Claude Code . This may be a false positive or automated flagging issue possibly related to the trial link flow.